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Comments aren't reaching a connected tool

Check the tool is turned on for the project, look for a failing message, and reconnect with a fresh token if the tool stopped answering.

  1. Open the project’s Settings and find Connected tools. The tool must be on for this project, with a destination chosen. It shows when it last sent, or Nothing sent yet: sending starts with the next comment, so earlier comments are not sent.
  2. If it says the last attempt failed, the message beside it says why. A revoked or expired token is the usual cause: disconnect the tool and connect it again with a fresh token. A connection shared by the whole workspace is on the Integrations page, where only owners can change it.
  3. Check the destination still exists and the connected account can still add to it.
  4. Comments still save in Drobber when a tool is down. Only that delivery is missed.

Status changes made in the tool come back to Drobber instantly where the tool supports it, and otherwise within a few minutes. See How integrations work.

For Zapier and Make, see Turn off a Zap or Make scenario, which also covers what to check when nothing arrives.