Change or cancel your plan

Owners manage the plan from Billing. Press Manage billing to switch between monthly and yearly, update your card or billing details, download invoices, or cancel. It opens a secure Stripe page.

Switch to yearly#

On a monthly plan, Billing offers Switch to yearly, with how much you save. You pay for the year in one go and keep everything else the same. What is left of the current month is credited.

To go from yearly to monthly, press Manage billing and change it there. If you subscribed at a sale price, you switch between the sale prices.

Update your card, details or invoices#

1. Open the menu under your name and choose Billing.
2. Press Manage billing (Invoices, on a lifetime licence).
3. Update your card, your billing email, name, address or phone, or download past invoices.

If a payment fails#

Everything keeps working for now. The dashboard shows "Your last payment failed." with an Update your card link, which opens the secure Stripe page where you can change the card.

Cancel#

1. Open the menu under your name and choose Billing.
2. Press Manage billing and cancel your plan.

Everything keeps working until the end of the period you have paid for. After that the workspace is paused: your projects, comments and files all stay, but review links and the comment tools stop until you choose a plan again. Any extra storage stops at the end of its paid month too.

Within 30 days of your first payment you can ask for your money back instead. See the money-back guarantee.

Move to a lifetime licence#

Press Buy lifetime licence under Billing, while it is on offer. Buying it stops your subscription straight away, so you are never charged twice. The rest of a period you had already paid for is not refunded automatically.

Who can make changes#

Only owners can change or cancel the plan. Team members can see Billing and read "Only an owner of this workspace can change the plan." To make someone an owner, see Team members and roles.